Engage digitally with your in-store customers
Use refive’s smart digital receipt to interact in new and powerful ways with your customers at the point of sale and post-purchase.
Why refive?
Why refive is good for customer engagement
Phygital
refive transforms the brick-and-mortar checkout into a new digital touchpoint – making other digital channels, offers and services more accessible to customers and improving the overall customer experience.
Customer-friendly
Embedded within an existing interaction at the cashier is a new engagement opportunity. The customer isn’t required to share personal or contact data, download apps or fill out forms.
Efficient
Your staff is relieved from changing paper rolls or typing in customer data. They are free to talk with customers, while the digital receipt offers an additional opportunity for customer engagement. Thus you achieve more overall engagement with no extra effort.
Well-timed
refive leverages the moment of delight customers experience as they complete their purchase. This is when customers are most likely to opt-in to marketing communications, most motivated to enrol in a loyalty program or share feedback on the shopping experience.
How it works
How you can engage your in-store customers with refive
Introduce customers to your digital ecosystem
When customers shop in your brick and mortar store, converting them into digital channels can be tricky. With refive, customers have a digital touchpoint while at the store and, from there, can directly access your apps, digital services, subscriptions, loyalty programs and more.
Inspire repeat purchases with offers
Show smart, interactive and personalised offers, updates and product recommendations directly on the digital receipt to delight your customers and keep them coming back for more!
Collect customer feedback
Build trust and improve customer relationships by actively seeking customer input on their experience across stores, times and employees. React to negative feedback and show your customers that you care about their opinion.
Encourage online reviews
Collect marketing opt-ins
Drive marketing opt-ins for your newsletter directly from the digital receipt. Just one click and your customer can choose to stay in contact with you.
Increase customer loyalty
Make your loyalty program more accessible and convenient by embedding it on the smart receipt. Set up or connect your existing loyalty program with refive.
Educate
Enable your customers to learn more about their purchase by sharing relevant product or company information through the digital receipt or Smart Product Assistant.
How leading retailers use refive electronic receipts
Lea Ank
Head of Retail at Gusti Leather
“Engaging with our customers is now easier than ever with up to 40% of in-store customers choosing the digital receipt. Capturing thousands of marketing opt-ins and the purchase data of these customers has enabled us to run targeted campaigns to boost retention.”
Get to know & delight your customers
Generate e-commerce level insights into in-store customer behaviour, increase engagement and customer retention via smart digital receipts
