Scale your in-store operations without the overhead
Use refive’s digital receipts and smart touchpoints to optimise your in-store operations, without requiring additional staff or complex technology.
Optimise your in-store operations
Reduce time and effort at the POS
Use digital receipts to collect customer information, sign-ups, and feedback, eliminating the need for manual entry by the cashier.
Improve in-store customer experience
Reduce wait lines and customer frustration with seamless, faster payments and billing using digital receipts.
Prevent fraudulent returns
refive ensures that every in-store transaction is recorded accurately, with digital receipts preventing return codes from becoming blurred or faded.
Simplify returns and refunds
Avoid the risk of losing or misplacing receipts with easier accessibility of e-bills on customers’ devices or apps.
Reduce operational costs
Significantly reduce expenses associated with paper, ink, printing, and receipt distribution—extremely beneficial for businesses with high transaction volumes.
Promote sustainability
Make your stores more eco-friendly by minimizing the use of paper receipts, which reduces non-recyclable waste, lowers CO2 emissions, and lessens water pollution.
Use store analytics to understand your customer behaviour
refive uses customer and POS data to analyze store performance, providing insights into customer trends, behaviour, and preferences. The analytics dashboard is accessible to everyone – from executives to store staff.
Find out if your in-store customers are new or returning shoppers to optimise layouts and offers accordingly
Monitor the loyalty of a specific store’s customers
Discover how customer satisfaction in the store varies throughout the day
Understand the baskets of store customers right down to micro-segments
Identify how price-sensitive customers of this store are and use that to inform local pricing strategy
Determine which products do well with which customers in which stores and use that insight to inform merchandising decisions
How it works
Help customers make informed shopping decisions
With smart touchpoints, use the customer’s smartphone for seamless digital interaction in-store from entry to exit. Enhance their experience before, during, and after the purchase without the overhead of apps, sensors, or cameras.
When a customer scans a QR code to access their receipt or special offers, refive automatically captures customer and purchase data and unites it within an anonymous customer profile.
refive also pulls data from online channels to create a 360-degree view of the customer and their omnichannel journey.
Each time the customer opens a receipt, clicks on an offer, submits feedback or redeems a coupon, their profile is enriched with this additional behavioural, attitudinal and engagement data for even deeper insights into their needs and preferences.
How leading retailers use refive electronic receipts
Lea Ank
Head of Retail at Gusti Leather
“Engaging with our customers is now easier than ever with up to 40% of in-store customers choosing the digital receipt. Capturing thousands of marketing opt-ins and the purchase data of these customers has enabled us to run targeted campaigns to boost retention.”
Bring your customers back to the store
Streamline your store operations to enhance the in-store experience, ensuring customers keep coming back.
