At the recently concluded Retail Technology Show, we had the pleasure of speaking with a leading European department store chain that operates hundreds of locations across multiple countries. Their team, responsible for retail operations and in-store technology, shared some of the real-world challenges they’re navigating — from poor store connectivity to complex loyalty and receipt workflows across varied store formats.
What stood out in our conversations was how closely their concerns aligned with the problems we’re solving at refive.
Connectivity Challenges? No Problem.
For retailers operating large store networks, connectivity issues are a daily frustration — especially in high-footfall areas or older store buildings. We demonstrated how refive’s solution is designed to work in low or unstable connectivity environments, offering multiple fallback methods like on-screen customer input, dynamic QR codes, and queue-based collection flows. These methods don’t just ensure reliability; they also improve the customer experience by offering flexibility and speed at checkout.
Versatile Flows That Fit Every Store Format
Retailers told us they need solutions that can flex between different countries, store sizes, and formats. With refive, retailers can configure different digital receipt and data capture flows — right down to individual tills if needed. Whether it’s a flagship city store or an outlet location, the same backend powers flows that are tailored, localized, and brand-consistent.
One Customer, One View
Seeing customer purchases unified across visits — both in-store and online — was a game-changer. Our single customer profile view resonated deeply with their operations team. This isn’t just about receipts — it’s about creating an actionable customer profile that can support targeted offers, personalized marketing, and loyalty engagement at scale.
Built-In Localization & Compliance
Operating across borders means dealing with multiple languages and legal requirements. refive supports local language presentation, localized receipt formats, and region-specific data handling, out of the box. It’s designed to handle the complexity so teams don’t have to.
Proven, Customizable POCs
We were also asked about how we support proof-of-value rollouts. Our previous POC with Sostrene Grene — across six stores, formats, and methods — was a perfect case study. We’re happy to do the same here: test different flows (like screen entry vs QR code), measure adoption, and fine-tune for staff and customer preferences.
From Gift Receipts to Fraud Prevention
Beyond customer engagement, refive also supports digital gift receipts, perfect for seasonal trading spikes, and includes features that can reduce internal fraud risks, like item-level tracking tied to individual staff IDs.
This is what we love — solving real retail problems with practical, flexible tech. If you’re a retailer facing these challenges, we’d love to show you how refive can help!
