How to Tackle the Problem of Rising Returns in Retail
The world of online shopping and enhanced customer experience has been transformational for retailers and customers alike. With more choice and flexibility when it comes to purchasing, buyers are more inclined to make purchases knowing that if they change their mind or something isn’t quite right, returns should be seamless. However, making the return process […]
The Rise of Cashierless Stores: the Benefits, the Challenges, and What’s Next?
What are Cashierless Stores? A new wave of retail technology is changing how we shop. Cashierless stores let customers walk in, pick up what they need, walk out, and get charged automatically. Apart from the famous Amazon Go, retailers such as Carrefour, Sainsbury’s and 7-Eleven are also testing or using frictionless technology. Stores must compete […]
Digital Receipt System: the Smarter Way to Receipt
The use of a digital receipt system has become increasingly widespread for businesses nowadays. With the adoption of electronic payment methods, relying on paper receipts to document transactions is no longer necessary. These digital systems provide customers with an immediate, secure, and reliable record of their purchase in a frictionless user-friendly way. These digital solutions […]
Identifying and Engaging Types of Retail Customers
One of the biggest joys of operating a retail business is the opportunity to engage with a wide variety of people every day.The retail customers, whether they step into a boutique, a large department store, or browse in an online shop, carries a unique perspective, purchasing style, and set of expectations. This diversity not only […]
Phygital Retail: A Guide for eCommerce Brands
You find the perfect pair of shoes online, but when you visit the store to try them on, the experience falls flat. The styles you liked aren’t available, and the sales associate can’t assist with your online selections. Frustrated, you leave empty-handed. Now, imagine a different scenario: The store has your chosen styles ready, the […]
Digital Receipts for Opticians: Enhancing Customer Insights, Personalisation, and Engagement
Transforming Your Optician Retail with Digital Receipts As an optician, you know the importance of staying competitive in today’s retail landscape. Customers expect seamless shopping experiences that bridge the gap between online research and in-store purchases. To meet these expectations, you need tools that streamline your operations and enhance your customer interactions. Let’s explore how […]
3 Ways How Physical Stores Can Leverage Digital Receipts During BFCM 2024
Black Friday and Cyber Monday (BFCM) are fast approaching, presenting an excellent opportunity for retailers to boost sales and promote brand presence. In 2023, consumers spent a record-breaking $9.8 billion online during Black Friday alone. While e-commerce channels are seeing strong growth in revenue generation, physical stores remain a significant sales channel during BFCM. 49% […]
Digital Receipts: Benefits Beyond Compliance with French Anti-Waste Law
The French anti-waste law, passed in 2020, has set ambitious targets for reducing waste and increasing recycling. One of the key provisions of the law is a ban on automatic printing of paper receipts, which aims to reduce the significant amount of paper waste generated by retail transactions. This provision was originally scheduled to take […]
Unpacking Retail Media: Types and Benefits for Brands in 2024
Over the past few years, “retail media” has evolved significantly. Originally focused on e-commerce, it now encompasses physical stores as well. Often called digital advertising’s third wave, it is one of the most powerful tools in a marketer’s arsenal today. No wonder retail media generated £3 billion in revenue in the UK in 2023, achieving […]
6 Challenges Restaurants Face When Partnering with Delivery Apps – And How to Overcome Them
The Indian food industry has undergone a remarkable transformation in recent years. Gone are the days when restaurants managed their own delivery fleets, juggling phone orders and dispatching drivers across the city. Today, with just a few taps on a smartphone, customers can browse menus from restaurants, popular food chains, cafes and cloud kitchens and […]
