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refive enables marketers to use digital receipts and other smart touchpoints to collect in-store customer data. This unique form of data capture allows brick-and-mortar retailers to personalise engagement as easily as online in order to drive retention, increase purchase frequencies and grow basket sizes.
refive creates simple digital touchpoints in the physical store that enable frictionless data capture and customer engagement. Discover what customers need, understand their behaviour and respond with personalised interactions across channels to strengthen the customer-brand relationship, boost loyalty and retention.
Leverage engagement tools directly on the digital receipt to incentivise marketing opt-ins, collect feedback, enrol customers into the loyalty program or share personalised special offers for future purchases.
Use refive to connect online and offline customer identities for a unified view of your customers’ purchasing behaviour.
Stay in touch with customers post-purchase with personalised product recommendations and promotions or retarget in-store shoppers with online ads to keep them coming back – online or offline.
Customers scan a QR code to open their digital receipt in the mobile browser. refive identifies them as a new or returning customer. refive connects their purchase data to an anonymous customer profile and delivers relevant content and offers to increase customer value and excite them for their next purchase.
Customers scan a QR code to open their digital receipt in the mobile browser. refive identifies them as a new or returning customer, connects their purchase data to an anonymous customer profile and delivers relevant content and offers to increase customer value & excite them for their next purchase.
Leverage engagement tools directly on the digital receipt to incentivise marketing opt-ins, collect feedback, enroll customers into the loyalty program or share special offers for future purchases.
Use refive to connect online and offline customer identities for a unified view of your customer’ purchasing behaviour.
Stay in touch with customers post-purchase with personalised product recommendations and promotions or retarget in-store shoppers with online ads to keep them coming back – online or offline.
“Engaging with our customers is now easier than ever with up to 40% of in-store customers choosing the digital receipt. Capturing thousands of marketing opt-ins and the purchase data of these customers has enabled us to run targeted campaigns to boost retention.”
refive enables frictionless data capture for both customers and store staff – eliminating the requirement to download an app, use a specific payment method or share personal data. Customers can scan a QR code to access their digital receipts or learn about store promotions. You can additionally incentivise customers to share contact data or provide feedback on their experience.
Make use of AI-powered actionable insights with refive’s Customer Insights dashboard. Build rich customer profiles, discover opportunities to maximise customer value and understand churn risk and its drivers. New behavioural insights enable you to personalise offers, to better target and retain customers.
Use refive’s phygital touchpoints to interact in new and powerful ways with your customers in the store and post-purchase. Identify new and repeat customers and give them a reason to come back after every purchase, turning occasional shoppers into regulars and regulars into your biggest fans.
Every business is unique. Learn more about how you can use the power of in-store data capture, actionable insights and digital engagement capabilities to grow your business.
In addition to capturing customer data, collecting feedback or enrolling into the loyalty program, there are many sector-specific benefits of using refive.
When a new customer opens their digital receipt, an anonymous customer profile is created in refive.
The purchase data for this customer will be associated with their profile.
Each time the customer clicks on an offer, or uses a special discount and purchases again from your business, refive will connect this behavioural and purchase data to their customer profile, enhancing your insights.
Scan the QR code below to open a sample refive receipt or
Connect refive with your current POS, CRM, CDP and other marketing tools to boost your digital engagement, personalise customer experiences and build stronger relationships with your customers.
Generate e-commerce level insights into in-store customer behaviour, increase engagement and customer retention via smart digital receipts
