Improve customer experience across the buying journey
Transform your retail interactions with smart digital receipts. Empower your business to deliver personalised experiences and leverage data-driven insights, boosting customer satisfaction and driving sales growth at every touchpoint.
Enhance your in-store experience
Speed up the checkout process
Reduces queue times by shifting opt-in and feedback collection to the receipt itself, freeing your cashiers to focus on delivering personalised customer service.
Gain a 360° view of your customer across all channels
Monitor, analyse, and manage your customers’ experience throughout their journey, ensuring consistent service across every platform—whether it’s online, in-store, or through messaging channels.
Unify online and in-store customer data
Build a comprehensive customer profile by integrating their online behaviour with in-store interactions, giving you a deeper understanding of their preferences and habits.
Simplify returns and refunds
Simplify the returns and refund process by ensuring every purchase is recorded digitally, with return codes that never fade, reducing the risk of fraud
Enhance customer support and service
Transform your customer support by leveraging data-driven insights to deliver assistance through your customers’ preferred channels.
Measure customer sentiment with detailed insights
Unlock valuable insights into customer behaviour by analysing data across all stores. Understand customer sentiment and preferences more clearly, helping you tailor the shopping experience to meet their needs.
Make product information easily accessible
Empower your customers with instant, comprehensive product information i.e fabric and materials, care instructions, and sizing guides, enhancing their purchasing confidence and reducing the likelihood of returns.
Simplify feedback and review collection
With digital receipts, customers can leave reviews at their convenience, and you can incentivise by offering relevant promotions. Additionally, simplify the process for customers to leave Google reviews for your store.
Optimise your in-store experience with powerful analytics
Use our comprehensive analytics dashboard to gain actionable insights. Fine-tune product placements, enhance staff efficiency, create targeted promotions, optimise store layouts, streamline inventory, and deliver personalised service – all backed by real-time data.
Find out if your in-store customers are new or returning shoppers to optimise layouts and offers accordingly
Monitor the loyalty of a specific store’s customers
Discover how customer satisfaction in the store varies throughout the day
Understand the baskets of store customers right down to micro-segments
Identify how price-sensitive customers of this store are and use that to inform local pricing strategy
Determine which products do well with which customers in which stores and use that insight to inform merchandising decisions
Help customers make informed shopping decisions
With smart touchpoints, create a seamless customer journey in-store from entry to exit. Enhance their experience before, during, and after the purchase without the overhead of apps, sensors, or cameras.
How leading retailers use refive electronic receipts
Lea Ank
Head of Retail at Gusti Leather
“Engaging with our customers is now easier than ever with up to 40% of in-store customers choosing the digital receipt. Capturing thousands of marketing opt-ins and the purchase data of these customers has enabled us to run targeted campaigns to boost retention.”
